This Privacy Policy was last updated on 26th October 2026.

This Privacy Policy sets out when we’d collect and use your personal information and what your individual data protection and privacy rights are.

Legal basis for processing data

If you have made a purchase on our website or subscribed for receive updates from us, newsletter you may then receive marketing communications from us. On any mail we send you, there will be the option to unsubscribe. If you request this, we’ll remove your details immediately from our site.

Managing your personal data

When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.

Whether you have supplied your personal details online, by phone, by email or in a letter, we will never use them without a lawful reason to do so. We will use your personal data for the purposes for which they were initially requested and as fully explained in this Privacy Policy.

We only store the personal data you have provided. We do not store or see any credit card information on our systems.

We do not sell trade or rent your personal information to others. We will only share information with delivery partners to allow for items you’ve purchased to be sent to your address.

We may occasionally use your email to send you details of new products, events or any other updates about 30-20 we think you’ll be interested in. We’ll hold hold this data for a maximum of three years after your last purchase, or until you ask us to remove it, either via an ‘unsubscribe’ request or if you request this by email.

We may use your email address to send you online targeted marketing information about our product offers and promotions via social media platforms. We have a legitimate business interest to send you product information via social media which we believe is of relevance to you; this is known as Interest-Based Advertising.

Your rights as a ‘Data Subject’

Right of access - You may wish to access a copy of the personal data we hold about you - known as a Subject Access Request. You can do so by ringing, writing to or emailing the via the contact details below.

Right of rectification - If you believe we have made an error as to the personal data we hold about you, please contact us.

Right of Erasure - You have the right to request your personal data to be permanently deleted from our records and systems to avoid any further communication with you. Your request will always be considered in light of the legal bases that we hold, store and process your personal data and the purpose that we collected your data. Where the legal bases permits, we will carry out your instruction without undue delay.

Right to restrict processing - Should you believe that we are processing your personal data in a way that you did not understand or agree to and wish to restrict such processing, please contact us.

Right to portability - In the event that you wish to move your personal data that we hold on you to another organisation in the form of an excel or csv format, please contact us on the details below.

Right to complain to the information commissioners office

You have a right to lodge a complaint with the Information Commissioner's Office (ICO) if you have a complaint with how you believe your personal data has been handled. For more information, please visit https://ico.org.uk/concerns

Cookies

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognize your device on future visits.

We do not use cookies to measure and analyse how our customers use the website. Therefore, no customer preference box appears when you visit.

Contact us/make a complaint

If you have any queries regarding our privacy policy or would like to make a complaint for any reason please contact us on info@30-20.com.